Privacy Policy
Last updated: February 6, 2025
LovingBooking (“we”, “our”, or “us”) operates the LovingBooking platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
1. Information We Collect
Personal information you provide
- Account data: When you create an account, we collect your name, email address, and password.
- Business data: Business name, address, phone number, staff details, service listings, and operating hours.
- Booking data: Customer names, email addresses, phone numbers, and appointment details submitted through booking forms.
- Payment data: We do not store credit card numbers. Payments are processed securely through Stripe. We may store transaction IDs and payment status for record-keeping.
Information collected automatically
- Usage data: Pages visited, features used, and general interaction patterns.
- Device data: Browser type, operating system, device type, and IP address.
- Cookies: We use essential cookies to keep you signed in and remember your preferences.
2. How We Use Your Information
- To provide and maintain our booking platform
- To process bookings and send confirmation and reminder emails
- To process payments through Stripe
- To send transactional emails (password resets, account updates)
- To improve our services and user experience
- To respond to support requests
- To comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We share data only with:
- Stripe: For payment processing.
- Resend: For sending transactional emails.
- Twilio: For sending SMS reminders (if enabled by the business).
- Hosting providers: Vercel for application hosting and Supabase for database hosting.
All third-party providers are bound by their own privacy policies and data protection commitments.
4. Data Retention
We retain your information for as long as your account is active or as needed to provide services. If you delete your account, we will remove your personal data within 30 days, except where we are required by law to retain it.
5. Data Security
We take reasonable measures to protect your information, including:
- Encrypted connections (HTTPS) for all data in transit
- Hashed and salted passwords using bcrypt
- Secure, HTTP-only cookies for session management
- Regular security reviews of our codebase
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing of your data
- Export your data in a portable format
To exercise any of these rights, contact us at the email below.
7. Cookies
We use only essential cookies required for the platform to function (such as session cookies). We do not use advertising or tracking cookies. You can disable cookies in your browser settings, but some features may not work properly.
8. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 16, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the “Last updated” date.
10. Contact Us
If you have questions about this Privacy Policy or your personal data, please contact us at:
Email: support@lovingbooking.com